Understanding Emotions

Episode 130 : Customer Experience Design – Understanding the Behavioural Persona of Your Customer

Robert Wallace is VP of Growth at Tallwave which works with companies like PayPal, Banner Health, and Lumin Digital on their products and customer experiences. Robert has 20+ years of experience in branding, marketing and communications programs to help drive the company’s growth. Questions Could you share with us a little bit about your journey, even though we […]

Episode 130 : Customer Experience Design – Understanding the Behavioural Persona of Your Customer Read More »

Episode 096 : How to Discover Your Purpose and Develop Your Leader Within with Don Frericks

Don Frericks knows the exhilaration of working with a good leader and the unrelenting pain of working for a bad one. In over 30 years of corporate leadership and coaching experience, he has developed the reputation as on outstanding leader, a passionate advocate for personal and corporate change, and a well-loved personal leadership coach for various

Episode 096 : How to Discover Your Purpose and Develop Your Leader Within with Don Frericks Read More »

Episode 079 : Changes that Cause Disruption and Strategies to Overcome with Suman Sarkar

Suman Sarkar has more than 20 years of international consulting experience. He has a proven track record delivering innovative and strategic approaches to the supply chain and sourcing practices with outstanding results. As an author, he understands the power of creativity that will be unleashed if businesses can harness the talent they already have in-house.

Episode 079 : Changes that Cause Disruption and Strategies to Overcome with Suman Sarkar Read More »

Episode 056 : Customer Research – Insights on Increased Profitability with Alex Genov

Alexander Genov but will be affectionately refer to him as Alex for the purpose of this interview. Alex is an experienced Customer Research Professional who applies his Experimental Social Psychology background and his passion for research, design and innovation to solving important customer and business problems. His professional goal is to help teams create remarkable

Episode 056 : Customer Research – Insights on Increased Profitability with Alex Genov Read More »