Service Culture

Episode 148 – Building a Strong Culture Focused on Memorable Experiences

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Lucas Root is an accomplished speaker, entrepreneur, author, business success mentor, and founder of SGIC Consulting, which works with clients to build a high-performance strategy and implement that strategy across their businesses to achieve the maximum growth potential possible. With over 19 years of success across banking, technology, investments, health and wellness, athletics, and interactive media […]

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Episode 126 : Increasing Productivity and Efficiency with Business Process Outsourcing

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Robert Nickell is the founder and CEO of Rocket Station, the leading provider of outsourced staffing and process management for the Business Process Outsourcing (BPO) industry. Operating in Dallas Fort Worth since 2013. Rocket Station helps small to mid-sized businesses with efficiency and profitability. Simplified staffing allows operators to focus on core competencies and outsource

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Episode 106 : Redesigning Your Digital Experience into an Omnichannel Experience by Adjusting, Adapting and Reinventing

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Leena Iyar is the Chief Brand Officer at Moxtra. She is responsible for all aspects of Moxtra’s marketing efforts, including strategy, brand awareness, growth marketing, public relations and customer communications. Questions Could you share with us a little bit about your journey, how it is that you got into marketing and brand awareness, that kind of stuff?

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Episode 105 : How Artificial Intelligence is Mitigating Bottlenecks in Customer Experience

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Dan Leshem has over 10 years of experience leading various products in a variety of companies and fields. He wrote his first line of code at the age of 14, and has not stopped writing ever since. He is the co-founder and CEO of Plantt. He’s been leading products in various industries for over 10 years, an

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Episode 103 : How To Win Back Your Time with the Right Virtual Assistant

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Daniel Ramsey is the founder and CEO of MyOutDesk, the highest-rated Virtual Assistant company in the marketplace with over 500 5-star reviews and over 13 years of experience serving more than 6000 clients. Daniel founded MyOutDesk during the last global financial crisis of 2008 to help businesses leverage the remote workplace and scale businesses with Virtual Assistants.

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Episode 075 : The Importance of Having a Culture of Happiness with Rochelle Gapere

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Rochelle Gapere, is an Attorney, Happiness Coach and Entrepreneur, known for bringing her charismatic personality and share joy for living to every experience and individual that she encounters. She has mastered the art of living life fully and passionately. The release of her first book, One Happy Thought at a Time: 30 Days to a Happier

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Episode 055 : Service Culture : A Guide in Strategic Planning with Jeff Toister

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Jeff Toister helps customer service teams unlock their hidden potential. He is the best-selling author of The Service Culture Handbook: A Step-by-Step Guide To Getting Your Employees Obsessed with Customer Service. More than 140,000 people on six (6) continents has taken his video base training courses on LinkedIn Learningaka Lynda.com. Jeff’s 15 training videos on

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