Professional Training and Occupational Services Archives

Episode 079 : Changes that Cause Disruption and Strategies to Overcome with Suman Sarkar

Suman Sarkar has more than 20 years of international consulting experience. He has a proven track record delivering innovative and strategic approaches to the supply chain and sourcing practices with outstanding results. As an author, he understands the power of creativity that will be unleashed if businesses can harness the talent they already have in-house. […]

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Episode 056 : Customer Research – Insights on Increased Profitability with Alex Genov

Podcast / Yanique Grant

Alexander Genov but will be affectionately refer to him as Alex for the purpose of this interview. Alex is an experienced Customer Research Professional who applies his Experimental Social Psychology background and his passion for research, design and innovation to solving important customer and business problems. His professional goal is to help teams create remarkable

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Customer Service – Pleasure or Pain?

Blog / Yanique Grant

Customer Service is a misunderstood phenomena for business owners and employees. Interestingly enough, these business owners and employees are all customers at some point of the day or month yet their businesses and actions taken simply should reflect their customers get what they need in a timely manner. Service is not just an act but

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Leadership101 – by the one and only Donna Duncan-Scott of JMMB (my inspiration for PTOS)

Blog / Yanique Grant

Donna Duncan-Scott – I had the pleasure to work with her during 2005 to 2006 – a very trying time in my life as I just given birth to my daughter Summer at the tender age of 24 and everything she says in this article is 100% true and I can say this because

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Leading by Appreciation – Gratitude Appreciation

Blog / Yanique Grant

Gratitude/ Appreciation – Gratitude and appreciation is one of the most powerful forces possible to channel in an organization. As a business leader, owner or manager – you must master the art of gratitude and really show people that you have a vested interest in their growth and development. When was the last time

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Professional Training and Occupational Services

Episode 079 : Changes that Cause Disruption and Strategies to Overcome with Suman Sarkar

Customer Service – Pleasure or Pain?

Leadership101 – by the one and only Donna Duncan-Scott of JMMB (my inspiration for PTOS)

Leading by Appreciation – Gratitude Appreciation

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