Entrepreneurship

Episode 205 : Empathetic Marketing: The Power of Radical Vulnerability, Empathy, and Transparency

 Kat Kennan is the founder and CEO of Radical Customer Experience™️, a ground-breaking consulting firm that encourages brands to establish genuine connections with their customers by embracing strengths-based, trauma-informed, and inclusive marketing services.  With a passion for empowering individuals and driving positive change, her mission is to help brands speak up, speak out, and foster diversity, […]

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Episode 204 : Harnessing Personal Energy: The Power Barometer in Work and Life

Josefine Campbell is a founder of Campbell Company, a top leadership consulting firm for multinational companies. Campbell inspires and coaches leaders, teams, and talents in large organisations such as McDonald’s, Deloitte, Maersk, Novo Nordisk, and Carlsberg Group. Her approach combines the practical and the pragmatic. A four-time jiu-jitsu champion, she is particularly interested in developing personal

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Episode 203 : From Food Runner to eCommerce Tycoon: The Anatoliy Journey of Perseverance, Purpose, and Scaling Success

Anatoliy Labinskiy is an entrepreneur, eCommerce expert, salesman, holder of 4-time Two Comma Club awards. His story is a perfect example of life when everything goes against us to become successful. In less than 5 years, he went from a simple waiter to a successful businessman and an owner of an 8 figure winner awards in

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Episode 202 – Unlocking Patient-Centric Care: The Transformative Power of Conversational AI in Healthcare

Leslie Pagel is the Chief Evangelist of Authenticx – a conversation analytics company dedicated to improving the way healthcare companies engage with patients. In this role, she creates awareness across the healthcare industry of more efficient and effective ways for healthcare organizations to deliver on their customer objectives. With over two decades of working with customer

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Episode 201 : Creating Authentic Customer Connections in a Digital World : The Power of Integrating Empathy and Technology

Tom Martin is the CEO at Glance, a CX and contact center strategist, product lifecycle expert, and partnership builder. Tom has led Glance through a successful “pivot,” transitioning from a small business screen share tool to a provider of omnichannel visual engagement solutions for some of the largest enterprises in the world.  Since that pivot, Glance

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Episode 200 : Creating Employee Advocates: Nurturing Remarkable Retention in a Remote-Driven World

Joey Coleman helps companies keep their customers and employees. As an award-winning speaker, he shares his first 100 Days® methodology for improving customer and employee retention with organizations around the world, for example, Whirlpool, Volkswagen Australia and Zappos.   His Wall Street Journal #2 best-selling book, Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in

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Episode 199 : Optimizing E-commerce Customer Experiences: Consistency, Content, and Consumer Trends

Randy Mercer is an omnichannel product content expert with over 15 years of industry experience. He leads 1WorldSync’s global product management and solution architecture teams, aligning the company’s portfolio with current customer needs and emerging market trends. A frequent commentator for national and trade media outlets covering retail and e-commerce news, Randy leverages his extensive

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Episode 198 : Unlocking Customer Experience Excellence – The Intersection of AI and Human Touch

Peter Mullen brings more than two decades of marketing leadership to his role as Interactions’ CMO. Previously, he was Senior Vice President of Marketing at Payactiv, where he led customer success marketing, lead-gen programming, customer acquisition, product marketing and more.  Prior, he held prominent marketing and communications roles at VXI Global Solutions, Comcast and Netflix. Questions •  We always

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Episode 197 : Unlocking the Power of AI: Revolutionizing Conversion Optimization and Personalization for Online Shopping

Eric Melchor is a mediocre tennis player, Texas, expat living in Romania and Partnerships & Evangelists for OptiMonk. With over 600 5-star review and powering more than 30,000 brands, our mission is to empower the average online business with Amazon-like personalization superpowers. How?  By giving brands the power to use AI to create better headlines, product

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Episode 196 : Unleashing the Power of AI in Customer Support : Transforming the Future of Service Experience

Declan Ivory Intercom’s Vice President of Customer Support is an experienced senior leader with a passion for building and developing high-performing teams and applying digital technologies to support organizations through major business transformation.   Prior to sharing his operational expertise and strong leadership to support the growth of Intercom’s customer support team, over the last 10 years,

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