Entrepreneurship

Episode 216 : Exploring Service Industry Challenges and Innovations: Insights from a Global Perspective

Michelle Pascoe (CSP) is an international speaker, accredited trainer, researcher, author, podcaster and experienced businesswoman. She has an undeniable passion for customer service, mystery shopping and team motivation, and is a specialist in every aspect of service operations and processes and their impact on the customer experience.   In 1994, she founded one of Australia’s most respected […]

Episode 216 : Exploring Service Industry Challenges and Innovations: Insights from a Global Perspective Read More »

Episode 215 : Maximizing Customer Success and Navigating the Future of Insurance : Insights from Joanna

Joanna Hagelberger is currently the Vice President of Customer Success at Rhoads Online, a technology provider of compliance solutions to the insurance industry. Her entire professional career has been in the insurance industry with the last 20 years in insurtech. Joanna is passionate about the customer experience, particularly the benefit a strong account management program can

Episode 215 : Maximizing Customer Success and Navigating the Future of Insurance : Insights from Joanna Read More »

Episode 214 : Enhancing Customer Experience and Listening Skills : Insights from UserTesting and AI Trends

Lija Hogan is a principal on the Experience Research Strategy team at UserTesting. When she’s not helping UserTesting customers understand the wide variety of topic areas they can cover using the platform, she teaches user research methods classes at the University of Michigan – Ann Arbor.  Questions • Could you share with our listeners just a little

Episode 214 : Enhancing Customer Experience and Listening Skills : Insights from UserTesting and AI Trends Read More »

Episode 213 : Empowering Customer and Employee Experiences: Insights with Jason on Transforming Business Culture and Strategy

Jason S. Bradshaw, at 14 years of age started his first business by 21. He had started and successfully exited 3 separate businesses. In every instance, he disrupted the marketplace and won by delivering great customer experiences. He has worked for some of the world’s most recognizable brands like Target and Volkswagen, helping them transform

Episode 213 : Empowering Customer and Employee Experiences: Insights with Jason on Transforming Business Culture and Strategy Read More »

Episode 212 : Strategies for Achieving Exceptional Customer Retention and Service in Healthcare Technology

Maggie Peña is the Chief Experience Officer at Interlace Health (the next generation of FormFast), a 30 year old privately held healthcare IT firm that delivers scalable and cost-effective forms automation and eSignature solutions for healthcare organisations. She brings 22 years of experience in IT to her role and leads one third of Interlaces Health’s employees.  With a

Episode 212 : Strategies for Achieving Exceptional Customer Retention and Service in Healthcare Technology Read More »

Episode 211 : Scaling Up Success: Insights and Strategies for Business Growth

Herb Cogliano leads his own advisory practice leveraging the Scaling of Performance Platform, described in Verne Harnish’s award-winning book, Mastering the Rockefeller Habits-Scaling Up. As a Business Coach, experience CEO Scaling Up Practitioner, and Professor of the Scaling Up Masters Business Course, he has learned first-hand what it takes to overcome many business challenges. Herb is

Episode 211 : Scaling Up Success: Insights and Strategies for Business Growth Read More »

Episode 210 : Integrating Hospitality Principles into Healthcare [Part II]

Peter C. Yesawich is Chairman of Hospitable Healthcare Partners, LLC – a marketing consultancy serving hospitality and the healthcare industry clients – and Vice Chairman Emeritus of MMGY Global, one of the country’s leading marketing communications companies renowned for its strategic thinking, breakthrough creativity, and innovation in marketing practice.  Yesawich has contributed to the development of

Episode 210 : Integrating Hospitality Principles into Healthcare [Part II] Read More »

Episode 209 : Integrating Hospitality Principles into Healthcare [Part I]

Peter C. Yesawich is Chairman of Hospitable Healthcare Partners, LLC – a marketing consultancy serving hospitality and the healthcare industry clients – and Vice Chairman Emeritus of MMGY Global, one of the country’s leading marketing communications companies renowned for its strategic thinking, breakthrough creativity, and innovation in marketing practice.  Yesawich has contributed to the development of

Episode 209 : Integrating Hospitality Principles into Healthcare [Part I] Read More »

Episode 206 : Customer Service Evolution: Marrying Marketing with Seamless Service

CJ Stratte is a highly accomplished female entrepreneur, currently serving as a CEO and President of On The Move Trucks, a successful turn-key truck rental company catering to self-storage and real estate professionals. With substantial experience in the industry, CJ has been instrumental in driving the company’s growth and expansion over the years.  As a sought-after

Episode 206 : Customer Service Evolution: Marrying Marketing with Seamless Service Read More »