customer experience

Episode 113 : Developing a Strategy for UX Design that Focuses on the Customer

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Mark Baldino is a design industry expert with over 20 years in UX and Human-Centered Design. He’s a co-founder of Fuzzy Math, an award-winning UX design and innovation consultancy located in Chicago with clients worldwide. Along with building and sustaining a 20-person design studio, he’s helped build and train UX teams for some of the largest […]

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Episode 112 : Secrets to Getting Into Your Customer’s Imagination

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Chip Bell is the author of 24 books, Chip’s newest book, “Inside Your Customers Imagination: 5 Secrets to Creating Breakthrough Products, Services, and Solutions” is due out in the fall of 2020. He is also the author of bestsellers “Kaleidoscope: Delivering Innovative Service That Sparkles,” “Sprinkles: Creating Awesome Experiences Through Innovative Service,” “The 9 ½

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Episode 111: Using Wix to Create a Seamless Experience

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Naomi Rozenfeld is the EVP of Revenue at Wix Answers, where she leads the global Marketing and Sales strategy. Naomi is passionate about helping companies and start-ups provide best-in-class customer experiences and transforming the way companies provide Customer Support. She was previously the Director of GTM at Wix Answers and Head of Product Marketing at Wix.com. Prior

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Episode 110 : How To Build a Home and Business Using Feng Shui Mastery

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Patricia Lohan is the creator of Feng Shui Mastery and the Author of The Happy Home: A Guide to Creating a Happy, Healthy, Wealthy Life. Patricia Logan helps women make their home magnetic to money, luck and blessings. She shows you what they don’t teach in school, what lies between the lines, your top secret tool for success. She

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Episode 109 : Mastering the Art of Sales and Exceeding Your Customer’s Expectations

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Jas Takhar has been in the sales and service industry for over 25 years. Soon after deciding to try his hand in real estate, he co-founded the REC, and in the course of 15 years, has successfully propelled his team to the 1st place position in Canada under Royal LePage. With 34 realtors and 10 support staff,

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Episode 108 : How to Build an Effortless Experience Using Conversational Messenger Platforms

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Kaitlin Pettersen leads the global Customer Support team at Intercom – responsible for the performance and operations of 60 ICs and leaders out of Intercom’s Dublin and Chicago offices. Previously, she launched Yelp’s EU Customer Success and Account Management in their London and Dublin offices. Questions Could you share a little bit about yourself with us, a little

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Episode 107 : The Art of Listening and Taking Action in order to Build and Sustain a Strong Reputation

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Jason Grier is the Executive Vice President and Chief Customer Officer at Reputation.com. He leads Reputation.com’s customer loyalty and growth initiatives as Executive Vice President and Chief Customer Officer. He’s the former Senior Vice President of Global Support Operations and Chief Customer Officer at McAfee, where he spent more than 10 years. While at McAfee, Jason built

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Episode 106 : Redesigning Your Digital Experience into an Omnichannel Experience by Adjusting, Adapting and Reinventing

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Leena Iyar is the Chief Brand Officer at Moxtra. She is responsible for all aspects of Moxtra’s marketing efforts, including strategy, brand awareness, growth marketing, public relations and customer communications. Questions Could you share with us a little bit about your journey, how it is that you got into marketing and brand awareness, that kind of stuff?

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Episode 105 : How Artificial Intelligence is Mitigating Bottlenecks in Customer Experience

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Dan Leshem has over 10 years of experience leading various products in a variety of companies and fields. He wrote his first line of code at the age of 14, and has not stopped writing ever since. He is the co-founder and CEO of Plantt. He’s been leading products in various industries for over 10 years, an

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Episode 104 : The Importance of Being Reliable, Relatable and Responsive to Deliver a Fantastic Customer Experience

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Daniel Rodriguez is the head of marketing at Simplr, which is upending the traditional customer service model by providing premium brands with flexible, 24/7 on-demand specialists for all digital channels. The company’s specialists are unique work-from-home pool of highly educated professionals who use Simplr’s, AI-powered platform to replicate tone and brand integrity with speed, empathy and precision.

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Kingston, Jamaica