customer experience

Episode 134 : Learning How to Elevate Your Quality of Life Using Plant Medicine

Jonathan de Potter is the founder and CEO of Behold Retreats, and advocates for self-improvement and elevating consciousness as the most meaningful way to better the world. Jonathan’s priority is to raise education and awareness about plant medicines like Ayahuasca and Psilocybin, and guide others to maximize the potential benefits – ultimately leading him to launch Behold […]

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Episode 133 : Creating Strong Partnerships that Lead to Customer Success

Steven Van Belleghem Show Notes Steven Van Belleghem is a global thought leader in the field of customer experience. His passion is spreading ideas about the future of customer experience. Steven believes in the combination of common sense, new technologies, an empathic human touch, playing the long-term game and taking your social responsibility to win

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Episode 132 : Enhancing Your Customer Experience with Targeted Value Optimization

Will Laurenson is a customer value optimization consultant with 9 years experience optimising customer journeys to convert more traffic into customers, and retain those customers for longer helping companies achieve more profitable growth. He is also the host of the Customers Who Click Podcast, interviewing guests from across the marketing spectrum to give actionable insights into growth.

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Episode 131 : How to Leverage Technology and Master Your Logistics

Zach Blank is an entrepreneur, experience designer and technologist based in Portland, Oregon. As the CEO of Straightaway, Zach leads creative teams to think that the most inspired results are inevitable when design and technology conflict. Zack has spent his career with product and experience designers, strategists, engineers, and creatives. Through these relationships, he has inspired and

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Episode 130 : Customer Experience Design – Understanding the Behavioural Persona of Your Customer

Robert Wallace is VP of Growth at Tallwave which works with companies like PayPal, Banner Health, and Lumin Digital on their products and customer experiences. Robert has 20+ years of experience in branding, marketing and communications programs to help drive the company’s growth. Questions Could you share with us a little bit about your journey, even though we

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Episode 129 : How to Enhance Your Customer Experience Through Community Building

Chad Neufeld is the Director of Marketing at Chaordix (kay-or-dix), a Canadian online community platform. He works with global brands like LEGO, Bosch, HPE, Stihl and Decathlon to make community central to their customer connection. Chad also founded a seasonal D2C company called Small City Stockings to create curated stocking stuffer packages (and so he could

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Episode 128 : What Do Customers Expect from a Contactless Customer Experience

Elias Guerra is the Founder and CEO of Popwallet, a Mobile Wallet Customer Experience platform working with some of the most innovative brands in the world to deliver contactless customer experiences to people through mobile wallets like Apple Wallet and Google Pay. These experiences include dynamic coupons and offers, rebates, loyalty and gift cards, tickets and other

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Episode 127 : How to Master Using Marketing and Customer Experience to Support Each Other

Megan Gilhooly, as VP Customer Experience at Zoomin Software, Megan has made it her mission to change how organizations think about product content. Prior to this role, Megan spent two decades managing content teams, driving content strategy, and delivering stellar information experiences at company like Amazon, Ping Identity, and INVIDI Technologies. Her experience includes content

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Episode 126 : Increasing Productivity and Efficiency with Business Process Outsourcing

Robert Nickell is the founder and CEO of Rocket Station, the leading provider of outsourced staffing and process management for the Business Process Outsourcing (BPO) industry. Operating in Dallas Fort Worth since 2013. Rocket Station helps small to mid-sized businesses with efficiency and profitability. Simplified staffing allows operators to focus on core competencies and outsource

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Episode 123 : How Body Language Impacts Customer Experience and Our Lives

Blanca Cobb is an internationally recognized body language expert who’s been featured on national television shows such as the Steve Harvey Show, TODAY Show, Megyn Kelly TODAY, Dr. Oz, Dr. Drew, CNN, Face the Truth, The Doctors to name a few as well as publications around the world, such as Cosmopolitan, Us Weekly, Elite Daily, Business

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