Podcast

January 9, 2018

Episode 058: “Do Simple Better – Success Route for Customer Loyalty” with Dan Gingiss

Dan’s 20-year career has consistently focused on delighting customers, spanning multiple disciplines including Social Media, Customer Service, Marketing, and Digital Customer Experience. Dan is the author […]
December 27, 2017

Episode 057: Increasing Workplace Civility by Development and Practice of Core Values with Catherine Mattice

Catherine M. Mattice is President of consulting and training firm, Civility Partners, and she has been successfully providing programs in workplace bullying and building positive workplaces […]
December 19, 2017

Episode 056 : Customer Research – Insights on Increased Profitability with Alex Genov

  Alexander Genov but will be affectionately refer to him as Alex for the purpose of this interview. Alex is an experienced Customer Research Professional who […]
December 5, 2017

Episode 055 : Service Culture : A Guide in Strategic Planning with Jeff Toister

Jeff Toister helps customer service teams unlock their hidden potential. He is the best-selling author of The Service Culture Handbook: A Step-by-Step Guide To Getting Your […]