July 25, 2017

Episode 050 : Insights on How Gustazos is Conquering “The Daily Deal Sites” with Carlos Villares

Carlos Villares was born in San Juan, Puerto Rico; he lives in Miami, Florida since 1994. He is an International University Graduate and has 10 years […]
June 28, 2017

Episode 049 : Making Customer Service a Competitive Advantage and Price Irrelevant with John DiJulius

John DiJulius is an international consultant and best selling author of 3 customer service books, his latest book; The Customer Service Revolution instantly hit number 1 […]
June 7, 2017

Episode 048 : Taking It To A Whole New Level of Being Extraordinary with Shep Hyken

Shep Hyken is a Customer Service and Experience expert and Cheap Amazement Officer of Shepard Presentations. He is the New York Times best selling author and […]
June 7, 2017

Episode 047 : Winning Accounts vs. Winning Relationships with Yanique Grant

Winning Accounts vs. Winning Relationships with Yanique Grant – Episode 047 Thank you, thank you, thank you so much – this episode is very special episode […]
June 6, 2017

Putting People First: Approach To Customer Service

The thing that makes businesses successful; the thing that business is all about; is that thing we call PEOPLE. No business that strategizes around making people […]
April 25, 2017

Episode 046 : Customer Partnership through Promise, People and Process with Tema Frank

Tema Frank is a best-selling author, international speaker, teacher and business consultant. Tema Frank has over three decades’ experience in marketing strategy, usability testing, and customer experience improvement. In […]
April 25, 2017

Episode 045 : How Company Culture Can Make or Break Your Business

This episode with Yanique Grant will spend some time speaking about business culture, a little bit about leadership and also customer experience. According to the business […]
March 30, 2017

Why Customer Satisfaction Is Important

Customer satisfaction is a marketing term that measures how products or services supplied by a company meet or surpass a customer’s expectation. Customer satisfaction is important because […]
March 21, 2017

Episode 044 : Using the Customer Experience to be Effective and Productive with Glenn Mattson

As Founder and CEO of Mattson Enterprise, Inc. Glenn oversees an elite team of practice development consultants who provide solutions to agency leaders and salespeople facing […]
March 8, 2017

Innovation In Your Company

Employee creativity and innovation are essential for the success of any business, particularly in times of economic turmoil. Engaged employees are more creative and more willing […]