January 16, 2018

Episode 059 : Real Time Messaging – The New Channel for Customer Experience with Joshua March

Joshua March is the founder and CEO of Conversocial a cloud solution that enables businesses to deliver customer service over Social Media at a large-scale. Conversocial […]
January 9, 2018

Episode 058: “Do Simple Better – Success Route for Customer Loyalty” with Dan Gingiss

Dan’s 20-year career has consistently focused on delighting customers, spanning multiple disciplines including Social Media, Customer Service, Marketing, and Digital Customer Experience. Dan is the author […]
December 27, 2017

Episode 057: Increasing Workplace Civility by Development and Practice of Core Values with Catherine Mattice

Catherine M. Mattice is President of consulting and training firm, Civility Partners, and she has been successfully providing programs in workplace bullying and building positive workplaces […]
December 19, 2017

Episode 056 : Customer Research – Insights on Increased Profitability with Alex Genov

  Alexander Genov but will be affectionately refer to him as Alex for the purpose of this interview. Alex is an experienced Customer Research Professional who […]
December 5, 2017

Episode 055 : Service Culture : A Guide in Strategic Planning with Jeff Toister

Jeff Toister helps customer service teams unlock their hidden potential. He is the best-selling author of The Service Culture Handbook: A Step-by-Step Guide To Getting Your […]
October 17, 2017

Building Trust

What is Trust? Trust is the glue that holds the business relationship together and is expressed repeatedly in your actions. This includes what you do and […]
September 26, 2017

Episode 054 : Convenience….The Next “BIG” Thing in Customer Experience with Yanique Grant

Yanique Grant Show Notes This episode with Yanique Grant will be speaking about customer experience and convenience as it relates to customer experience. Over the last […]
August 15, 2017

Episode 051 : A Wellness Approach : Leading From the Bottom with Sheree Martin

Sheree Martin, is an experienced Executive with a strong result oriented focus. She has spent the last 15 years driving strategies geared towards increasing business value, […]
August 10, 2017

Episode 052 : The Customer Isn’t Always Right – “How Do We Servespire?” with Jeffrey Azan

Before Jeffrey became the founder of Select ‘n’ Start on a mission to help make Jamaica, and the world a better place, he was and still […]
August 1, 2017

Episode 051 : A Holistic Approach to Image Consultancy and Personal Development with Daniel Edwards

Daniel Edwards is the CEO of Total One-Eighty Image Consulting, a business initiative and service tailored for the motivated, modern male professionals, which Mr. Edwards created […]