March 20, 2018

Episode 062: Adapting an Empowering Perspective to Move Forward with David Durham

David Durham is a mindset and self-mastery business coach, speaker, author and trainer. Before coaching David had the opportunity to build a six-figure business his first […]
March 20, 2018

Episode 061: Customer Service Role in a Struggling Business with Yanique Grant

This episode Yanique Grant is going to talk about how do you strengthen a business that is struggling and how does customer service play the role […]
March 20, 2018

Episode 060: The Conscious Consumer with Yanique Grant

This episode was inspired by a recent TV interview that Yanique Grant completed. Yanique will be speaking about the growing power of the consumer which important […]
January 16, 2018

Episode 059 : Real Time Messaging – The New Channel for Customer Experience with Joshua March

Joshua March is the founder and CEO of Conversocial a cloud solution that enables businesses to deliver customer service over Social Media at a large-scale. Conversocial […]
January 9, 2018

Episode 058: “Do Simple Better – Success Route for Customer Loyalty” with Dan Gingiss

Dan’s 20-year career has consistently focused on delighting customers, spanning multiple disciplines including Social Media, Customer Service, Marketing, and Digital Customer Experience. Dan is the author […]
December 27, 2017

Episode 057: Increasing Workplace Civility by Development and Practice of Core Values with Catherine Mattice

Catherine M. Mattice is President of consulting and training firm, Civility Partners, and she has been successfully providing programs in workplace bullying and building positive workplaces […]
December 19, 2017

Episode 056 : Customer Research – Insights on Increased Profitability with Alex Genov

  Alexander Genov but will be affectionately refer to him as Alex for the purpose of this interview. Alex is an experienced Customer Research Professional who […]
December 5, 2017

Episode 055 : Service Culture : A Guide in Strategic Planning with Jeff Toister

Jeff Toister helps customer service teams unlock their hidden potential. He is the best-selling author of The Service Culture Handbook: A Step-by-Step Guide To Getting Your […]
October 17, 2017

Building Trust

What is Trust? Trust is the glue that holds the business relationship together and is expressed repeatedly in your actions. This includes what you do and […]
September 26, 2017

Episode 054 : Convenience….The Next “BIG” Thing in Customer Experience with Yanique Grant

Yanique Grant Show Notes This episode with Yanique Grant will be speaking about customer experience and convenience as it relates to customer experience. Over the last […]