October 17, 2017

Building Trust

What is Trust? Trust is the glue that holds the business relationship together and is expressed repeatedly in your actions. This includes what you do and […]
September 26, 2017

Episode 054 : Convenience….The Next “BIG” Thing in Customer Experience with Yanique Grant

Yanique Grant Show Notes This episode with Yanique Grant will be speaking about customer experience and convenience as it relates to customer experience. Over the last […]
August 15, 2017

Episode 051 : A Wellness Approach : Leading From the Bottom with Sheree Martin

Sheree Martin, is an experienced Executive with a strong result oriented focus. She has spent the last 15 years driving strategies geared towards increasing business value, […]
August 10, 2017

Episode 052 : The Customer Isn’t Always Right – “How Do We Servespire?” with Jeffrey Azan

Before Jeffrey became the founder of Select ‘n’ Start on a mission to help make Jamaica, and the world a better place, he was and still […]
August 1, 2017

Episode 051 : A Holistic Approach to Image Consultancy and Personal Development with Daniel Edwards

Daniel Edwards is the CEO of Total One-Eighty Image Consulting, a business initiative and service tailored for the motivated, modern male professionals, which Mr. Edwards created […]
July 25, 2017

Episode 050 : Insights on How Gustazos is Conquering “The Daily Deal Sites” with Carlos Villares

Carlos Villares was born in San Juan, Puerto Rico; he lives in Miami, Florida since 1994. He is an International University Graduate and has 10 years […]
June 28, 2017

Episode 049 : Making Customer Service a Competitive Advantage and Price Irrelevant with John DiJulius

John DiJulius is an international consultant and best selling author of 3 customer service books, his latest book; The Customer Service Revolution instantly hit number 1 […]
June 7, 2017

Episode 048 : Taking It To A Whole New Level of Being Extraordinary with Shep Hyken

Shep Hyken is a Customer Service and Experience expert and Cheap Amazement Officer of Shepard Presentations. He is the New York Times best selling author and […]
June 7, 2017

Episode 047 : Winning Accounts vs. Winning Relationships with Yanique Grant

Winning Accounts vs. Winning Relationships with Yanique Grant – Episode 047 Thank you, thank you, thank you so much – this episode is very special episode […]
June 6, 2017

Putting People First: Approach To Customer Service

The thing that makes businesses successful; the thing that business is all about; is that thing we call PEOPLE. No business that strategizes around making people […]