June 6, 2017

Putting People First: Approach To Customer Service

The thing that makes businesses successful; the thing that business is all about; is that thing we call PEOPLE. No business that strategizes around making people […]
April 25, 2017

Episode 046 : Customer Partnership through Promise, People and Process with Tema Frank

Tema Frank is a best-selling author, international speaker, teacher and business consultant. Tema Frank has over three decades’ experience in marketing strategy, usability testing, and customer experience improvement. In […]
April 25, 2017

Episode 045 : How Company Culture Can Make or Break Your Business

This episode with Yanique Grant will spend some time speaking about business culture, a little bit about leadership and also customer experience. According to the business […]
March 30, 2017

Why Customer Satisfaction Is Important

Customer satisfaction is a marketing term that measures how products or services supplied by a company meet or surpass a customer’s expectation. Customer satisfaction is important because […]