April 25, 2017

Episode 045 : How Company Culture Can Make or Break Your Business

This episode with Yanique Grant will spend some time speaking about business culture, a little bit about leadership and also customer experience. According to the business […]
March 30, 2017

Why Customer Satisfaction Is Important

Customer satisfaction is a marketing term that measures how products or services supplied by a company meet or surpass a customer’s expectation. Customer satisfaction is important because […]
March 21, 2017

Episode 044 : Using the Customer Experience to be Effective and Productive with Glenn Mattson

As Founder and CEO of Mattson Enterprise, Inc. Glenn oversees an elite team of practice development consultants who provide solutions to agency leaders and salespeople facing […]
March 8, 2017

Innovation In Your Company

Employee creativity and innovation are essential for the success of any business, particularly in times of economic turmoil. Engaged employees are more creative and more willing […]