May 20, 2016
Ellie Parvin

Episode 001: Using Communication to Build Relationships with Ellie Parvin

Ellie Parvin is obsessed with the way people communicate and the various factors and environments that can alter the perception of information and meanings delivered and […]
May 20, 2016
Navigating the Customer Experience

Welcome to Navigating the Customer Experience

Navigating the Customer Experience Podcast with Yanique Grant Thank you for listening to the Navigating the Customer Experience podcast! Yanique Grant will be joined each week […]
September 11, 2014

Saying Yes versus Making Customers Happy

Making Customers Happy Making Customers Happy – The belief that saying “yes” and giving your customer what he wants will automatically make a happy customer is […]
September 10, 2014

Mystery Shopping Can Help Customer Service

Mystery Shopping Can Help Customer Service Mystery Shopping Can Help Customer Service – One very effective way of finding out exactly how your staff treat your […]