June 28, 2016

Personal Development Leads to a Better Company Culture

Personal development is key to the success of any organization – small, medium or large. In my workshops, training sessions and keynotes I often discuss what […]
June 28, 2016

Episode 008: Mapping Your Customers’ Journey with Jim Kalbach

Jim Kalbach is currently the Head of Customer Success at MURAL. He has previously worked in various design-related consulting roles for large companies, such as eBay, Audi, SONY, Elsevier Science, […]
June 24, 2016

How to Develop a Customer Experience Strategy that Makes your Competition Cry

Customer Experience – Have you ever lost a customer to a competitor and didn’t know why they left? A customer experience strategy can help you retain more […]
June 23, 2016

The Kind of Employee Engagement Needed for the 21st Century

Employee engagement is a workplace approach resulting in the right conditions for all members of an organisation to give of their best each day, committed to […]