July 19, 2016

Episode 011 : Practical Solutions to Big Problems in Customer Experience with Lee Caraher

Lee Caraher is a CEO and acclaimed communication strategist known for her practical solutions to big problems. She started Double Forte as a new kind of […]
July 15, 2016

Improve Your Team’s Customer Service

The most important thing you can do to improve relationships with your customers is to improve customer service. No matter how great your product is or […]
July 12, 2016

Episode 010: Go Beyond Just Serving Your Clients with Paul Potratz

Paul Potratz is the COO of Potratz Advertising Agency in New York. They work with businesses creating top funnel brand strategies, consumer engagement, and content on […]
July 5, 2016

Grow Your Business Using Customer Service

Customer service has evolved considerably over the years – from single channel call centers to multi channel contact centers with the emergence of cloud technologies and […]