June 30, 2016

Empower Your Customers To Become Your Biggest Ambassadors

Empower Your Customers To Become Your Biggest Ambassadors – The empowered customer is a common thread that has rocked – and continues to rock – all […]
June 28, 2016

Personal Development Leads to a Better Company Culture

Personal development is key to the success of any organization – small, medium or large. In my workshops, training sessions and keynotes I often discuss what […]
June 28, 2016

Episode 008: Mapping Your Customers’ Journey with Jim Kalbach

Jim Kalbach is currently the Head of Customer Success at MURAL. He has previously worked in various design-related consulting roles for large companies, such as eBay, Audi, SONY, Elsevier Science, […]
June 24, 2016

How to Develop a Customer Experience Strategy that Makes your Competition Cry

Customer Experience – Have you ever lost a customer to a competitor and didn’t know why they left? A customer experience strategy can help you retain more […]