March 20, 2018

Episode 061: Customer Service Role in a Struggling Business with Yanique Grant

This episode Yanique Grant is going to talk about how do you strengthen a business that is struggling and how does customer service play the role […]
March 20, 2018

Episode 060: The Conscious Consumer with Yanique Grant

This episode was inspired by a recent TV interview that Yanique Grant completed. Yanique will be speaking about the growing power of the consumer which important […]
January 16, 2018

Episode 059 : Real Time Messaging – The New Channel for Customer Experience with Joshua March

Joshua March is the founder and CEO of Conversocial a cloud solution that enables businesses to deliver customer service over Social Media at a large-scale. Conversocial […]
January 9, 2018

Episode 058: “Do Simple Better – Success Route for Customer Loyalty” with Dan Gingiss

Dan’s 20-year career has consistently focused on delighting customers, spanning multiple disciplines including Social Media, Customer Service, Marketing, and Digital Customer Experience. Dan is the author […]