August 9, 2016

Episode 014: Setting the Tone for Disney-Style Service Standards with Vance Morris

Vance Morris is a Service Trainer & Management Alumni of the Walt Disney Company. He now coaches companies to create magical and profitable service cultures in their businesses through his […]
August 2, 2016

Episode 013: Using Instructional Design to Create an Awesome Customer Experience with Angela Powers

A few years ago, Angela decided that she wanted to be a coach, and she says this had been something she was thinking about for a […]
July 26, 2016

Episode 012: Leadership: Creating a Culture of Support with Suzy Prudden

Suzy Prudden is a prize-winning International speaker, seminar leader and best-selling author. She’s won numerous awards for business and speaking, and has appeared as a guest […]
July 25, 2016

The Customer Service Experience Is Very Important

Every company will tell you customers are their #1 priority, but few walk the walk when it comes to delivering the kind of remarkable service that […]