July 25, 2016

The Customer Service Experience Is Very Important

Every company will tell you customers are their #1 priority, but few walk the walk when it comes to delivering the kind of remarkable service that […]
July 19, 2016

Episode 011 : Practical Solutions to Big Problems in Customer Experience with Lee Caraher

Lee Caraher is a CEO and acclaimed communication strategist known for her practical solutions to big problems. She started Double Forte as a new kind of […]
July 15, 2016

Improve Your Team’s Customer Service

The most important thing you can do to improve relationships with your customers is to improve customer service. No matter how great your product is or […]
July 12, 2016

Episode 010: Go Beyond Just Serving Your Clients with Paul Potratz

Paul Potratz is the COO of Potratz Advertising Agency in New York. They work with businesses creating top funnel brand strategies, consumer engagement, and content on […]