August 15, 2016

Building Self-Confidence

Two main things contribute to self-confidence: self-efficacy and self-esteem. We gain a sense of self-efficacy when we see ourselves (and other similar to ourselves) mastering skills […]
August 12, 2016

Start With A Little Gratitude

If you’ve spent a large portion of your life not focusing on gratitude, you can’t expect yourself to change your whole mind-set immediately. Most of us […]
August 9, 2016

Episode 014: Setting the Tone for Disney-Style Service Standards with Vance Morris

Vance Morris is a Service Trainer & Management Alumni of the Walt Disney Company. He now coaches companies to create magical and profitable service cultures in their businesses through his […]
August 2, 2016

Episode 013: Using Instructional Design to Create an Awesome Customer Experience with Angela Powers

A few years ago, Angela decided that she wanted to be a coach, and she says this had been something she was thinking about for a […]