September 27, 2016

Episode 021 : Customer Manipulation : Converting Customers & Increasing Profits with Chloë Thomas

Chloë Thomas is an Author, International Speaker and Host of her own podcast, eCommerce MasterPlan Podcast. Chloë has been working in eCommerce since 2003, learning how […]
September 20, 2016

Episode 020 : Successful Leaders : Creating a Welcoming Environment with Brian K. Wright

Brian Wright is the founder of Brian K. Wright International whose mission is to motivate and inspire others to discover their unique talents and follow their […]
September 13, 2016

Episode 019: The Human Connection : A Shared Experience with Tony Bodoh

Tony Bodoh is a #1 best selling author and he’s the founder and co-founder of 5 companies ranging from Customer Experience Consulting to Small Business Training […]
September 9, 2016

Complaining Customers and How to Handle Their Complaints

Customer complaints are inevitable in Customer Service, technology might fail, a overlooked issue might rear its head, there’s bound to be one problem or the other. […]