October 13, 2016

Turning Every Interaction Into a Customer Opportunity

Viewing every interaction as an opportunity ensures that we are always bringing our “A” game, and perpetually positioning ourselves for success.  It ensures that every customer […]
October 11, 2016

Episode 023 : Leveraging the Best Version of You with Stephanie Calahan

Stephanie Calahan is the Business Vision Catalyst who is known for the fast transformation that she facilitates with her clients through working at the intersection of […]
October 7, 2016

International Customer Service Week Blog Post #3 – Designing Your Customer Experience

Customer experience design is not about scripting your people, or prescribing exact behaviors at every point. It’s about creating the right environment, with the right ‘back-stage’ […]
October 5, 2016

International Customer Service Week Blog Post #2 – Discovering Your WOW

WOW is such a short, simple word, but it really encompasses a lot of things. To WOW, you must differentiate yourself, which means doing something a […]