October 7, 2016

International Customer Service Week Blog Post #3 – Designing Your Customer Experience

Customer experience design is not about scripting your people, or prescribing exact behaviors at every point. It’s about creating the right environment, with the right ‘back-stage’ […]
October 5, 2016

International Customer Service Week Blog Post #2 – Discovering Your WOW

WOW is such a short, simple word, but it really encompasses a lot of things. To WOW, you must differentiate yourself, which means doing something a […]
October 4, 2016

International Customer Service Week Blog Post #1 – Service Champions – Serving with Empathy

Serving with Empathy – International Customer Service Week – October 03 – 07, 2016 is finally here!!! This week we will be dedicating our blog posts […]
October 4, 2016

Episode 022 : Customer Journey – Focus on Touch Points and Pressure Points with Adam Toporek

Adam Toporek is an internationally recognized Customer Service Expert, Key Note Speaker, and Workshop Leader. He is the Author of “Be Your Customers’ Hero: Real-World Tips & […]