November 22, 2016

Episode 029 : The Experience Economy : Business is Theatre with Jospeh Pine II

Joseph Pine II is an internationally acclaimed author, speaker and management advisor. Joseph has spoken at the World Economic Forum in Davos, Switzerland, at Ted in […]
November 17, 2016

Emotional Intelligence and Leadership

The most effective leaders are all alike in one crucial way: they all have a high degree of what has come to be known as emotional […]
November 15, 2016

Episode 028 : Scientific Leadership by Design with Kay Valenzuela

Kay Valenzuela is an international award winner, founder of CXchange Institute, business entrepreneur and a recognize strategist of Customer Experience Design. Kay has been revolutionizing the […]
November 8, 2016

Steps to Become a Customer Experience Professional

It is amazing how many companies are so disconnected from their customer’s actual experiences. They have no idea how far away their employees are from their […]